Returns Policy

Returns

We have a ‘no-quibble’ guarantee which means that if you are unhappy with your purchase for any reason you can, of course, return it. If you’ve changed your mind (which is fair enough) you must return it to us unused and in its original condition within 28 days for an exchange or refund. You will be responsible for the cost of returning unwanted goods.

If you no longer have your invoice please email help@diecastlegends.com. This must be within 28 days of receipt of goods.

For goods returned from outside mainland UK and the Channel Islands the following must be written legibly on both the packaging and customs declaration. 'MAIL ORDER GOODS RETURNED FOR EXCHANGE - DO NOT CHARGE DUTY'. It is mandatory to contact our returns department before returning any goods to us.

Please make sure the item is returned protected during transit with outer packaging similar to that with which it was sent. All items being returned for exchange / refund must reach us in a re-saleable condition which includes their immediate outer packaging.

Contact Us / Check Status

If you have any queries concerning a return you wish to make or to check the status of an item that has been returned, please contact our Customer Services department on +44 (0) 1483 407 555. Alternatively you can e-mail our returns department directly at help@diecastlegends.com

Unhappy with Purchase

If for any reason you are unhappy with your purchase, you may return it to us for a replacement (where possible) or full refund of the purchase price. All items must be returned in a saleable condition, in its original package. The item must be protected with outer packaging similar to that with which it was sent. Postage costs are not refundable.

Exchange for Different Product / Size

If you are living outside of the United Kingdom and wish to exchange an item for an alternative product, please note that we make a charge for repacking and administrative costs which can be calculated using the table below. Please note that this charge is not applicable to exchanges being delivered within the United Kingdom.

Due to higher shipping charges, all CHANNEL ISLANDS goods will be charged at the EU rate.

Damaged/Incorrect Item Received

If your goods have arrived with a manufacturing defect, or are inherently faulty, or you have received an incorrect item, please contact us within 14 days of receipt where we will be happy to process an exchange (where possible) or refund. Damaged models returned for a refund as opposed to an exchange will be considered a change of mind and returns shipping will not be refunded.

If returning an item with a value of under £100 please return it via an uninsured second class service, obtaining a certificate of posting.

If returning an item with a value of over £100 please return it to us via an Economy Collect Plus service (www.collectplus.co.uk). The maximum we will refund for returns shipping is £3.99.

If returning an item from overseas the maximum return postage cost we will cover is a refund of the original shipping charge.

If you have any questions about how to return an item please email help@diecastlegends.com, or call +44 (0) 1483 407 555.

Damaged in Transit

If you suspect that your goods have been damaged whilst in transit, we would ask you to report this within 3 days of receipt so that a claim may be made against our couriers. You can report this damage by calling our Customer Services department on +44 (0) 1483 407 555 or e-mail us direct at returns@diecastlegends.com.

Damaged box / cover

If you have a damaged box or plastic lid then please call us first on +44 (0) 1483 407 555 or e-mail returns@diecastlegends.com We may be able to replace these without you having to send everything back.

Incorrect Item

If the item we have sent you is incorrect or different to that stated on your invoice, please contact us within 14 days where we will be happy to process an exchange (where possible) or refund.

Special Orders

Any goods that have been custom made or specially ordered are non-refundable. These goods include any model aircraft that is manufactured through our special orders service.

Sale Purchases

Products purchased during our Sale periods are subject to our standard Returns policy.

Gift Items

If an item has been received as a gift we can only refund the original payer.

I have received a free gift item as part of a special offer or promotion

If you decide to return item(s) from your order for a refund that subsequently no longer qualifies you for the free gift item, you must include the free gift with the return, else Diecast Legends reserves the right to charge you the full RRP for the free gift item.

Processing Time

Returns may take up to 5 days to be processed after arriving with us, and refunds may take up to 7 days to clear. When your return has been processed for an exchange or replacement and the item is out of stock we will inform you by e-mail.

Address

If you are returning your item from the UK or overseas, please send your Returns to the following address:

Diecast Legends
8 Quadrum Park
Old Portsmouth Road
Guildford
Surrey
GU3 1LU
United Kingdom

Contact Returns Department

Telephone: +44 (0) 1483 407 555

E-mail: help@diecastlegends.com